top of page
Untitled design (8).png

Policies &' FAQs

Maison Kone Website faq
  • Does my billing and shipping address have to be the same?
    Yes. For All Orders, Billing &' Shipping Address Must Be The Same. Please Make Sure That The Billing Address Matches With The Associated Bank Card. Please Also Make Sure Your Shipping Address Is Correct, Otherwise Item Will Get Returned Back To Us &' You Will Have To Pay For Shipment Again.
  • How long is processing and shipping ?
    - Processing & Shipping Takes 3-5 Business Days. You Will Receive Shipping Confirmation With Your Tracking Number Via Email. You Can Track Your Order At www.USPS.com - Signature Is Required At The Time Of Delivery
  • Do you ship Internationally ?
    Yes we do ! International Orders Are Shipped Out via USPS Priority International Which Can Take Up To 20 Days Depending On The Location
  • What should I do if my package is lost or stolen?
    Once Packages Are Received By USPS, We Are No Longer Responsible. Questions Or Concerns Should Be Directed To Them (1-800-275-8777)
  • What if my package arrives late?
    We Are Not Responsible For Late Arriving Packages After It Is Received By USPS. We Are Not Responsible For Late Shipments Due To Natural Disasters, Holidays, Pandemics Or Carrier Delays. Please Be Mindful That National Holidays Do Not Count As Business Days
  • Can I exchange my purchase or recieve a refund ?
    All Sales Are FINAL. There Are Absolutely NO Refunds OR Exchanges
  • FRAUDULENT ACTIVITY
    If You Are Not In A Position To Honestly Purchase Your Products ; We Suggest That You DO NOT Consider Theft. We Actively Report All Thieves. We Will Prosecute You To The Fullest Extent Of The Law
bottom of page